Cookie Policy

SkilledUp Life – Software Application Last updated: 24th February 2026

1. Introduction

This Cookie Policy applies solely to the SkilledUp Life Software Application (the “Application”), which is used by:

• Volunteers.
• Companies.
• SkilledUp Life internal team members.

This Policy does not apply to our marketing website.

SkilledUp Life is committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Privacy and Electronic Communications Regulations (PECR).

This Policy explains what cookies and similar technologies are used within the Application, why we use them, and your rights in relation to them.

We operate a WordPress marketing website and special Software Application built by ourselves, which is used by Volunteers, Companies, and ourselves. This Cookie Policy applies to the Software Application only.

2. What Are Cookies?

Cookies are small text files placed on your device when you access or use an online service. They help applications function securely and efficiently.

Within our Application, cookies are primarily used for:

• Authentication.
• Security.
• Session management.
• Performance monitoring.

3. Categories of Cookies Used in the Application

3.1 Strictly Necessary Cookies

These cookies are essential for the secure and proper operation of the Application. They:

• Enable secure login and authentication.
• Maintain user sessions.
• Protect against fraud and abuse.
• Support load balancing and security systems.

These cookies cannot be disabled as the Application will not function correctly without them.

3.2 Analytics Cookies (Always Active)

We use Google Analytics within the SkilledUp Life Application to understand how users interact with platform features and workflows.

Google Analytics collects information such as:

• Pages and features accessed.
• Session duration.
• Navigation patterns.
• Device and browser type.
• General geographic region.

This data helps us to:

• Improve platform performance.
• Optimize user experience.
• Identify technical issues.
• Enhance product development.

Analytics cookies within the Application are active by default and cannot be disabled because they form part of our core product improvement and performance monitoring processes.

Where possible, we configure Google Analytics to:

• Minimize data collection.
• Limit data retention.
• Avoid collecting directly identifying information.

3.3 Support and Communication Cookies

We use Tawk.to to provide in-application support to Volunteers and Companies.

Tawk enables:

• Real-time support chat.
• Message continuity.
• Support history tracking.

Tawk may place cookies to:

• Maintain chat sessions.
• Recognize returning users.
• Ensure service functionality.

Tawk.to cookies within the Application are active by default and cannot be disabled because they form part of our core product improvement and performance monitoring processes.

3.4 Infrastructure and Security Services

The Application relies on secure cloud infrastructure providers that may use strictly necessary technical cookies.

Cloudflare

Cloudflare provides Content Delivery Network (CDN) and security services. Cloudflare may set essential cookies for:

• Security and bot detection.
• Traffic routing.
• DDoS protection.
• Network performance.

These cookies are strictly necessary for security purposes.

Amazon Web Services (AWS)

The Application is hosted on AWS infrastructure.

We use AWS services including:

• Secure hosting.
• Infrastructure security.

Amazon Simple Email Service (SES) for sending system notifications (e.g., account confirmations, platform alerts).

AWS technical cookies are essential to system performance and security.

4. Legal Basis for Using Cookies

Within the Application:

• Strictly necessary cookies are used on the basis of legitimate interest.
• Analytics cookies are used on the basis of legitimate interest for service improvement and performance monitoring.

We ensure that analytics processing is proportionate, limited, and focused on improving the Application.

5. Managing Cookies

Because the Application requires essential cookies to operate, users cannot disable them. Users may control cookies through their browser settings. However, blocking above cookies may affect functionality.

6. International Data Transfers

Service providers, including Google Analytics, Tawk, Cloudflare, and AWS, may process data outside the United Kingdom. We have no control over how they run their services.

7. Changes to This Policy

We may update this Cookie Policy to reflect:

• Legal changes.
• Technical updates.
• Changes in service providers.

The latest version will always be available within the Application.

8. Contact Details

If you have questions about this Cookie Policy or the use of cookies within the Application, please contact:

SkilledUp Life Ltd, MyHQ at Bridgeway House, Mellor Road, Cheadle Hulme, Greater Manchester, SK8 5AU, United Kingdom. Email: cookies@skilledup.life