Fathima Zahra

Location: Matale, Sri Lanka
Field: Human Resources

Career Aspirations

My career aspiration is to build a successful career in Human Resources, Business Development, and Marketing while continuously developing leadership and communication skills. I aim to work in an environment where I can contribute meaningfully, learn from experienced professionals, and grow into a confident business professional who creates value for both organizations and people.

So far, I have gained experience in administration, accounts, recruitment support, customer communication, HubSpot CRM, email handling, marketing activities, and social media-related work. Through these experiences, I developed skills in organization, teamwork, communication, adaptability, and problem-solving. I have also worked with Facebook marketing and customer engagement, where I consistently generated results, receiving at least one customer order daily and on some days achieving up to three orders. In email marketing activities, I contributed to generating approximately three customer orders per month, strengthening my understanding of customer relationships and business growth.

Skills

Beginner:

• HR - Learning / Development
• Leadership - Board Management
• Leadership - Strategic Planning
• Professional - Critical Thinking
• Professional - Strategic Thinking

Intermediate:

• Decision Making

Advanced:

• Business - Market Research
• Business - Operations
• Business - Project Management
• Customer - Accounts
• Customer - Documentation
• Customer - Onboarding
• Design - Photography
• Finance - Accounting / Bookkeeping
• Finance - Budgeting
• Finance - Financial Reporting
• HR - Culture / Team Engagement
• HR - HR Operations
• HR - Interviewing
• HR - Performance Management
• HR - Recruitment
• HR - Talent Sourcing
• Leadership - Decision Making
• Legal - Risk Management
• Marketing - Copywriting
• Marketing - Email
• Marketing - Messaging
• Marketing - Social Media
• Operations - Project Management
• Professional - Attention to Detail
• Professional - Communication
• Professional - Problem Solving
• Professional - Public Speaking
• Professional - Teamwork
• Professional - Time Management
• Tools - HubSpot
• Tools - Microsoft Office
• Tools - AI - ChatGPT

About Me

Career Path and Aspirations

I pursued business administration and gained experience in administration, HR support, recruitment, CRM, Finance, research skills, basic IT support, and marketing. I achieved customer results through Facebook and email marketing, strengthening my understanding and developing communication, relationship building, generating consistent orders while leadership, marketing, basic accounting, creating websites, and business skills.

Ideal Volunteer Opportunity

This is one that provides exposure to HR and social media marketing, allowing me to gain hands-on experience in recruitment, communication, employee engagement, content creation, and digital marketing while strengthening leadership, creativity, and professional skills to achieve my career goals.

Education

Esoft Campus, Matale

IT Course
February 2022

BCAS Kandy Campus (Pearson, UK)

BTEC HND in Business Management
February 2018 - February 2021

• Gained strong knowledge and practical understanding across multiple areas of business and management.
• Developed an understanding of customer behavior, market research, branding, and marketing strategies.
• Enhanced knowledge of recruitment, employee relations, communication, performance management, and workplace practices.

BCAS Campus, Kandy

Diploma in Business Management - BMAC
January 2017 - January 2018

• Developed valuable knowledge and practical skillsets across business and management.

Greenwood International College, Matale

G.C.E. Ordinary Level

Southampton Solent University

Degree in Business Administration
March 2021 - March 2022

• Developed academic knowledge and practical exposure within an international learning environment.

Experience

Generally Admin and Accounts Manager

Where Local Search
January 2022 - January 2023

• Management of finances and bookkeeping tasks.
• Organizing internal and external events.
• Creating and handling receivables ledger.
• Scheduling tasks in spreadsheets.
• Compiling financial reports.
• Dealing with queries through email and phone calls.
• Creating websites for companies.
• Sending sales invoices.
• Creating advertisement in Facebook and TopOpportunities.
• CRM through Facebook.
• Staff handling and training.

Finance Assistant- Volunteer

LocaeRise
January 2025 - January 2025

• Enter financial transactions into accounting software or spreadsheets.
• Assist in reconciling bank statements and accounts.
• Process invoices, receipts, and payments to suppliers and vendors.

Achievements

• Participated in Sports and Contests (2017).
• Involved in effective decision making as a prefect and team leader in school (2017).
• Taken part in many projects (2019).

Overview

Level of Education: Undergraduate / Graduate
Years of Work Experience: 1 Year
Member Since: 2024

Language Skills

• Sinhala: Fluent
• English: Native
• Tamil: Native

Contact Information

Email:
Phone: