# Fathima Zahra

**Location:** Matale, Sri Lanka  
**Field:** Human Resources

---

## Career Aspirations
My career aspiration is to build a successful career in Human Resources, Business Development, and Marketing while continuously developing leadership and communication skills. I aim to work in an environment where I can contribute meaningfully, learn from experienced professionals, and grow into a confident business professional who creates value for both organizations and people.

So far, I have gained experience in administration, accounts, recruitment support, customer communication, HubSpot CRM, email handling, marketing activities, and social media-related work. Through these experiences, I developed skills in organization, teamwork, communication, adaptability, and problem-solving. I have also worked with Facebook marketing and customer engagement, where I consistently generated results, receiving at least one customer order daily and on some days achieving up to three orders. In email marketing activities, I contributed to generating approximately three customer orders per month, strengthening my understanding of customer relationships and business growth.

## Skills
**Beginner:**  
- HR - Learning / Development  
- Leadership - Board Management  
- Leadership - Strategic Planning  
- Professional - Critical Thinking  
- Professional - Strategic Thinking

**Intermediate:**
- Decision Making

**Advanced:**  
- Business - Market Research  
- Business - Operations  
- Business - Project Management  
- Customer - Accounts  
- Customer - Documentation  
- Customer - Onboarding  
- Design - Photography  
- Finance - Accounting / Bookkeeping  
- Finance - Budgeting  
- Finance - Financial Reporting  
- HR - Culture / Team Engagement  
- HR - HR Operations  
- HR - Interviewing  
- HR - Performance Management  
- HR - Recruitment  
- HR - Talent Sourcing  
- Leadership - Decision Making  
- Legal - Risk Management  
- Marketing - Copywriting  
- Marketing - Email  
- Marketing - Messaging  
- Marketing - Social Media  
- Operations - Project Management  
- Professional - Attention to Detail  
- Professional - Communication  
- Professional - Problem Solving  
- Professional - Public Speaking  
- Professional - Teamwork  
- Professional - Time Management  
- Tools - HubSpot  
- Tools - Microsoft Office  
- Tools - AI - ChatGPT

## About Me
### Career Path and Aspirations
I pursued business administration and gained experience in administration, HR support, recruitment, CRM, Finance, research skills, basic IT support, and marketing. I achieved customer results through Facebook and email marketing, strengthening my understanding and developing communication, relationship building, generating consistent orders while leadership, marketing, basic accounting, creating websites, and business skills.

### Ideal Volunteer Opportunity
This is one that provides exposure to HR and social media marketing, allowing me to gain hands-on experience in recruitment, communication, employee engagement, content creation, and digital marketing while strengthening leadership, creativity, and professional skills to achieve my career goals.

## Education
### Esoft Campus, Matale  
**IT Course**  
*February 2022*

### BCAS Kandy Campus (Pearson, UK)  
**BTEC HND in Business Management**  
*February 2018 - February 2021*
- Gained strong knowledge and practical understanding across multiple areas of business and management.
- Developed an understanding of customer behavior, market research, branding, and marketing strategies.
- Enhanced knowledge of recruitment, employee relations, communication, performance management, and workplace practices.

### BCAS Campus, Kandy  
**Diploma in Business Management - BMAC**  
*January 2017 - January 2018*
- Developed valuable knowledge and practical skillsets across business and management.

### Greenwood International College, Matale  
**G.C.E. Ordinary Level**

### Southampton Solent University  
**Degree in Business Administration**  
*March 2021 - March 2022*
- Developed academic knowledge and practical exposure within an international learning environment.

---

## Experience
### Generally Admin and Accounts Manager  
**Where Local Search**  
*January 2022 - January 2023*  
- Management of finances and bookkeeping tasks.  
- Organizing internal and external events.  
- Creating and handling receivables ledger.  
- Scheduling tasks in spreadsheets.  
- Compiling financial reports.  
- Dealing with queries through email and phone calls.  
- Creating websites for companies.  
- Sending sales invoices.  
- Creating advertisement in Facebook and TopOpportunities.  
- CRM through Facebook.
- Staff handling and training.

### Finance Assistant- Volunteer  
**LocaeRise**  
*January 2025 - January 2025*  
- Enter financial transactions into accounting software or spreadsheets.  
- Assist in reconciling bank statements and accounts.  
- Process invoices, receipts, and payments to suppliers and vendors.

---

## Achievements
- Participated in Sports and Contests (2017).
- Involved in effective decision making as a prefect and team leader in school (2017).
- Taken part in many projects (2019).

## Overview
**Level of Education:** Undergraduate / Graduate  
**Years of Work Experience:** 1 Year  
**Member Since:** 2024

## Language Skills
- **Sinhala:** Fluent  
- **English:** Native  
- **Tamil:** Native

## Contact Information
**Email:**  
**Phone:**